Refund Policy
At Nej Atelier, we want you to love your jewelry. If you’re not completely satisfied with your purchase, we’re here to help.
Returns
We accept returns within 14 days of delivery.
To be eligible for a return, items must be:
- Unworn and unused
- In their original condition
- Returned in the original packaging
Non-Returnable Items
For hygiene reasons, earrings cannot be returned if they have been worn.
Return Shipping
Customers are responsible for return shipping costs unless the item arrives:
- Damaged
- Defective
- Incorrect
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of the item and packaging.
Contact Us
For return requests or questions, please contact us at: